Digital Downloads
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Upon completion of your order, you will receive a Order Confirmation email with links to your downloadable digital files. If you cannot find any email confirmation, please check your email spam/junk folder. You can also go directly to your My Downloads page, your download will be listed there (yo...
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I purchased downloads from the old store, where are they now?
Your downloads will be listed in your My Downloads page. -
SendOwl is a third party service that provides us with digital content delivery capabilities for digital downloads. This happens seamlessly within our store and there is no need for you to have a separate SendOwl account.
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Occasionally when you click on the link to download your digital product for the first time, you may momentarily see an "Authorizing Payment" message. Don't worry, you are not being charged again, this is just our store confirming with our download service that payment has been made for the origi...
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When I try to download I get an "Access Denied" error, or seem to be corrupt files once downloaded.
This can be a result of one of two things:Most common would be the download links have expired (or file only partially downloaded). When you click a download link from your order and go to the download page, the download links will expire in a few hours and result in this error. This is a securit... -
Do I have a Time or Download Limit?
No. You can access your purchased downloads at any time from your "My Downloads" area, so you don't have to download your purchase right away or all in one go. This is especially handy for large packages like a commentary or the Entire Bible (which is over 20GB). You can just download what you ne... -
How fast can I download files?
The speed at which you can download files if affected by many variables such as: File size, your internet speed, time of day, contention rate in your area, your ISP, your internet service plan, whether you are on a wireless, wired or cellular network and speed of your local network, etc. Most of ... -
Can I share my download links or digital files?
We'd prefer you didn't, however there is an exception (noted below)... but first, what do we mean by File (or link) sharing? File (or link) sharing File (or link) sharing is the practice of distributing or providing access to digital media, such as computer programs, multimedia (audio, images an... -
A downloadable product I purchased does not work, or is not available?
If you are having trouble with downloadable files, please contact us. Please indicate which products and/or files you are having trouble with, and our team will look into it and usually respond within 24 hours, Mon-Fri. -
Can I play my downloadable purchases directly on my phone or tablet?
Most devices support direct file downloads to the devices storage, SD Card or cloud storage (like iCloud, OneDrive, etc.).However, if your device does not support this, you may need to download your products on a desktop computer or laptop first, then transfer the files to your device using t... -
What format do eBooks come in?
We supply our eBooks in either (or a combination) of the following formats: PDF - more information in our FAQ here... ePub - more information in our FAQ here... mobi - more information in our FAQ here... -
Developed by Adobe Systems, a file with the .PDF file extension is a Portable Document Format file.PDF files can contain not only images and text, but also interactive buttons, hyperlinks, embedded fonts, video, and more.You'll often see product manuals, eBooks, flyers, job applications, scanned ...
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The EPUB file format (short for electronic publication) is an e-book format with the extension .epub. You can download EPUB files and read them on your smartphone, tablet, e-reader, or computer. This freely available e-book standard supports more hardware e-book readers than any other file format...
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The mobi file format is an e-book format with the extension .mobi. This is a format used by Amazon Kindle E-Readers.EPUB files can often be converted to mobi format using free programs, such as Calibre.Please note: Koinonia House does not endorse, are affiliated or claim any responsibility for 3r...
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A file with the M4A file extension is an MPEG-4 Audio file. Generally, compared with MP3, M4A is partially designed to replace MP3 (MPEG-3 Audio) as the most popular audio format, with advantages like higher quality, low bitrates and file size. While Koinonia House did produce M4As which could c...
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MP3 is a digital music format used for creating high-quality sound files. Playback is widely supported by most computers, modern DVD players (via disc or usb drive) and portable devices (such as iPods and smartphones). If you find that you cannot play mp3 files, then you may need to download an ...
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We use the MP4 file format for our video downloads. MP4 files were created under the ISO/IEC 14496-12:2001 standard by the ISO/IEC and Motion Picture Experts Group (MPEG). Because of this, MP4 is an international standard for audio-visual coding. While MP4 files can play audio, they shouldn’t b...
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What is a .smil (or slideshow) file?
Included with some commentaries and briefing packs (on disc or download) SMIL is Short for Synchronized Multimedia Integration Language which is an extensible markup language (XML) that describes multimedia events and objects. It essentially allows for audio and images to be packaged and played b... -
A file with the ZIP file extension is a ZIP Compressed file and is the most widely used archive format you'll run into. A ZIP file, like other archive file formats, is simply a collection of one or more files and/or folders but is compressed into a single file for easy transportation and compres...
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How do I download or transfer to my smartphone or iPad?
Digital Downloads Once you purchase an Audio or Video Download, your purchased downloads will be in your Downloads Area in your store Account area. You can click on the orders or products to show individual download links for the MP4s (Video) or MP3s (Audio) and directly download to your iPhone, ... -
I don't have Dropbox, can I still download?
Yes, Dropbox is just an option. You can download each file directly to your device, or if you have a Dropbox account (and enough free space in your account), you can download all files to your Dropbox cloud storage (see screenshot below).